*ALL CUSTOMERS, OLD AND NEW, PLEASE READ THE RULES OF THE SITE BELOW CAREFULLY BEFORE YOU ORDER. THEY ARE ESSENTIAL AND ALL MUST BE ADHERED TO FOR YOUR ORDER TO BE COMPLETED. WE WELCOME ALL CUSTOMERS AS LONG AS YOU CAN STICK TO THESE BASICS, HAPPY SHOPPING!**

1.) SHIPPING DAYS ARE MONDAY AND THURSDAY. NO EXCEPTIONS.

2.) IF THERE IS AN ISSUE WITH YOUR ORDER PLEASE COME TO US WITH YOUR COMPLAINT FIRST. ANYONE FOUND TO BE BAD MOUTHING US ON FORUMS/REVIEW SITES BEFORE CONSULTING WITH US WILL BE INSTANTLY BLOCKED AND IGNORED. WE RARELY MAKE MISTAKES BUT IF WE DO WE ARE MORE THAN HAPPY TO RECTIFY IT. WE EXPECT THE SAME AMOUNT OF RESPECT AS WE SHOW OUR CUSTOMERS.

3.) WE ONLY SHIP TO THE UK, INCLUDING N.I.R, SOUTHERN IRELAND IS A NO.

4.)IF YOU MISS YOUR DELIVERY THEN IT IS UP TO YOU TO CHASE UP YOUR LOCAL SORTING OFFICE, NOT US.

5.) IF A PARCEL HAS BEEN DELIVERED AND SIGNED FOR, THAT IS THE END OF THE DISCUSSION. IF YOU ARE FOUND TRYING TO SCAM US AND CLAIMING YOUR MRS/PARENT/DOG SIGNED FOR YOUR PARCEL WITHOUT TELLING YOU THIS EXCUSE WILL NOT BE ACCEPTED AND YOU WILL BE BLACKLISTED FROM THE SITE. WE DO NOT TOLERATE ANY SCAMMERS.

6.) YOU MUST EMAIL US WITH ORDER NUMBER AND PAYMENT CONFIRMATION.

7.) ALL ORDERS MUST BE PAID FOR IMMEDIATELY AFTER BEING PLACED. PLEASE ONLY ORDER WHAT YOU CAN AFFORD AS WE DO NOT HOLD ORDERS FOR ANYONE. NO EXCEPTIONS.

8.) ORDERS MUST BE PAID FOR BEFORE 8PM THE NIGHT BEFORE POSTAGE TO MAKE SURE THEY ARE SHIPPED THE NEXT DAY, NO EXCEPTIONS.

10.) PLEASE STOP ASKING FOR ORDER CONFIRMATIONS, YOUR INVOICE WHEN YOUR ORDER HAS GONE THROUGH WHICH DISPLAYS THE BANKING DETAILS IS YOUR CONFIRMATION.

11.)WE ONLY STOCK WHAT WE HAVE ON THE SITE.

12.) ADDING SILLY NOTES TO YOUR ORDER LIKE ‘POST THROUGH LETTERBOX’ OR ‘PUT IN BIN’ HAVE ZERO BEARING ON POSTAGE. YOUR PRODUCT NEEDS TO BE SIGNED FOR, THIS IS ROYAL MAIL PROTOCOL NOT OURS.

IF ALL OF THE ABOVE ARE FOLLOWED THEN WE ARE MORE THAN HAPPY TO KEEP OUR CURRENT LONG STANDING CUSTOMERS ALONG WITH WELCOMING NEW ONES. HAPPY SHOPPING AND PLEASE BE RESPONSIBLE WITH ANY PRODUCTS YOU CHOOSE TO BUY.

PLEASE DIRECT ANY QUERIES TO 5STARGEAR1@PROTON.ME