URGENT READ FOR ALL CUSTOMERS!!

*ORDER CONFIRMATION EMAILS SEEM TO BE DOWN AT THE MOMENT. PLEASE PAY BANK DETAILS ON YOUR ORDER INVOICE WITH REFERENCE GIVEN AND CONFIRM PAYMENT WITH US AS USUAL.*

**WE NO LONGER TO SHIP TO NORTHERN IRELAND DUE TO CHANGES WITH OUR COURIER. I CAN’T BE ANY CLEARER ON THIS NOW. ANYONE WHO IGNORES THIS AND PAYS FOR THEIR ORDER WILL LOSE THEIR MONEY AS YOU ARE SIMPLY CHOOSING TO IGNORE THIS NOTICE. UNDER NO CIRCUMSTANCE DO WE SHIP TO N.I OR SOUTHERN IRELAND. IT IS NOW ENGLAND, SCOTLAND AND WALES ONLY!!**

**ESSENTIAL READING FOR ALL: PAY THE BANK DETAILS ON YOUR INVOICE AND USE ONLY YOUR ORDER NUMBER OR NAME AS REFERENCE ON THE TRANSFER. PAYMENTS TO OTHER ACCOUNTS AND DIFFERENT REFERENCES WILL BE NULL AND VOID AND NON REFUNDABLE AND WILL RESULT IN A PERMANENT BAN. NO EXCUSES, ANYTHING DIFFERENT WILL NOT BE TOLERATED**

*ORDERS MUST BE PAID FOR IMMEDIATELY UPON BEING MADE OR THEY WILL BE CANCELLED. IF YOU’RE WAITING FOR YOUR WAGES TO COME IN OR CAN ONLY PAY WHEN YOU GET HOME FROM WORK ETC, THAT IS WHEN YOU MAKE YOUR ORDER. PRODUCTS ARE NOT HELD IN RESERVE FOR ANY CUSTOMER, NO EXCEPTIONS. IF YOU DO THIS MORE THAN ONCE YOU WILL BE PERMANENTLY BANNED FROM MAKING FUTURE ORDERS ON THE SITE, THIS IS NOT AN IDLE THREAT.*

* POSTAGE DAYS ARE MONDAY AND THURSDAY ONLY UNLESS OTHERWISE STATED, SO PLEASE DON’T WASTE TIME ASKING/OFFERING EXTRA MONEY FOR A DIFFERENT DAY.*

*CUT OFF FOR PAYMENTS OF ORDERS TO BE POSTED ON THE NEXT DAY IS 8P.M. SO FOR INSTANCE AN ORDER MADE ON SUNDAY NIGHT THAT IS PAID FOR AT 20.05 WILL THEN GO WITH THURSDAY’S POST, NOT MONDAY’S. NO EXCEPTIONS SO AGAIN DON’T WASTE YOUR TIME COMPLAINING.*

*PLEASE READ ALL OF THE SITE RULES THAT ARE DETAILED BELOW BEFORE DECIDING TO MAKE YOUR ORDER AS THESE MUST BE ADHERED TO FOR YOUR ORDER TO BE FULFILLED. IF ALL OF THE BELOW ARE FOLLOWED WE ARE HAPPY TO WELCOME ALL CUSTOMERS AND CAN ASSURE YOU A 5* SERVICE. HAPPY SHOPPING!*

Years of established and top quality service throughout the UK. We have a fantastic regular customer base, and all new customers are welcome.

*PLEASE MAKE SURE TO TRIPLE CHECK YOU HAVE ENTERED THE EXACT, CORRECT SHIPPING ADDRESS WHEN PLACING YOUR ORDER! WE WILL SHIP TO THE ADDRESS THAT IS GIVEN TO US, SO ANY MISTAKES WITH HOUSE NUMBERS, POSTCODES ETC WILL BE ON THE CUSTOMER AND NOT US! THERE WILL CERTAINLY BE NO REFUNDS/RESHIPS FOR INCIDENTS LIKE THIS. PLEASE ALSO ENSURE YOU ENTER YOUR CORRECT EMAIL ADDRESS WHEN ORDERING SO WE ARE ABLE TO UPDATE YOU WITH YOUR TRACKING INFORMATION.*

*SHIPPING DAYS ARE MONDAY AND THURSDAY. NO EXCEPTIONS.*

*IF THERE IS AN ISSUE WITH YOUR ORDER PLEASE COME TO US WITH YOUR COMPLAINT FIRST. ANYONE FOUND TO BE BAD MOUTHING US ON FORUMS/REVIEW SITES BEFORE CONSULTING WITH US WILL BE INSTANTLY BLOCKED AND IGNORED. WE RARELY MAKE MISTAKES BUT IF WE DO WE ARE MORE THAN HAPPY TO RECTIFY IT. WE TREAT ALL CUSTOMERS WITH DUE RESPECT AND COURTESY, THEREFORE WE EXPECT THE SAME IN RETURN.*

*WE ONLY SHIP TO THE UK, INCLUDING N.I.R. SOUTHERN IRELAND IS A NO UNFORTUNATELY.*

*IF YOU MISS YOUR DELIVERY THEN IT IS UP TO YOU TO CHASE UP YOUR LOCAL SORTING OFFICE, NOT US. TRACKERS ARE GIVEN FOR A REASON AND PART OF THAT IS FOR YOU TO MONITOR YOUR PARCEL. IF YOUR DELIVERY IS LATE THEN YOU NEED TO CHECK THE TRACKING STATUS ON THE RM WEBSITE BEFORE CONTACTING US. THIS IS NOT OUR JOB TO DO THIS FOR YOU!*

*IF A PARCEL HAS BEEN DELIVERED AND SIGNED FOR, THAT IS THE END OF THE MATTER. IF YOU ARE FOUND TRYING TO SCAM US BY CLAIMING YOUR NEIGHBOUR/ MRS/PARENT/DOG SIGNED FOR YOUR PARCEL WITHOUT TELLING YOU AFTER WE HAVE FOUND OUT YOUR ORDER HAS BEEN DELIVERED (AND WE WILL, ALL TRACKERS ARE KEPT), THIS EXCUSE WILL NOT BE TOLERATED AND YOU WILL BE BLACKLISTED FROM THE SITE. WE DO NOT TOLERATE ANY SCAMMERS JUST AS ANY CUSTOMER WOULD NOT EXPECT TO BE SCAMMED EITHER. WE ARE ONE OF THE BIGGEST AND LONGEST RUNNING SITES IN THE UK, WE ARE VERY PROUD OF OUR REPUTATION.*

*YOU MUST EMAIL US WITH YOUR ORDER NUMBER AND PAYMENT CONFIRMATION TO ENSURE ALL IS RECEIVED AND YOUR ORDER RUNS AS SMOOTHLY AS POSSIBLE.*

*ALL ORDERS MUST BE PAID FOR IMMEDIATELY AFTER BEING PLACED. PLEASE ONLY ORDER WHAT YOU CAN AFFORD AS WE DO NOT HOLD ORDERS FOR ANYONE. NO EXCEPTIONS.*

*ORDERS MUST BE PAID FOR BEFORE 8PM THE NIGHT BEFORE POSTAGE TO MAKE SURE THEY ARE SHIPPED THE NEXT DAY, NO EXCEPTIONS.*

*WE ONLY STOCK WHAT WE HAVE ON THE SITE. IF IT IS NOT ADVERTISED, WE DON’T SELL IT SO ANY QUERIES REGARDING CERTAIN THINGS (APART FROM WHEN WE WILL BE GETTING BACK A REGULAR PRODUCT BACK IN STOCK ETC.) WILL SIMPLY BE IGNORED.*

*ADDING SILLY NOTES TO YOUR ORDER LIKE ‘POST THROUGH LETTERBOX’ OR ‘PUT IN BIN’ HAVE ZERO BEARING ON POSTAGE. YOUR PRODUCT NEEDS TO BE SIGNED FOR. THIS IS ROYAL MAIL PROTOCOL AND IS ALSO THE BEST WAY TO ENSURE THAT BOTH PARTIES KNOW THAT THE ORDER HAS BEEN FULFILLED.*

*IF FOR ANY REASON A REFUND IS REQUIRED, SO FOR EXAMPLE A CANCELLED ORDER BY THE CUSTOMER, THE REFUND WILL ONLY BE SENT VIA POST IN CASH ONLY FORM, ON THE DESIGNATED POSTAGE DAYS. STRICTLY NO BANK TRANSFERS. THE SHIPPING FEE (£10) WILL ALSO BE DEDUCTED FROM SAID REFUND AS WE ARE NOT PAYING OUT OF OUR OWN POCKET FOR A CANCELLED ORDER.*

*IF ALL OF THE ABOVE ARE FOLLOWED THEN WE ARE MORE THAN HAPPY TO KEEP OUR CURRENT LONG STANDING CUSTOMERS ALONG WITH WELCOMING NEW ONES. HAPPY SHOPPING AND PLEASE BE RESPONSIBLE WITH ANY PRODUCTS YOU CHOOSE TO BUY.*

IF YOU HAVE ANY QUERIES PLEASE DROP US A MESSAGE AT 5stargear1@proton.me

REGARDS, 5STAR TEAM.